Increasing Client Referrals


Increasing Client Referrals

How to improve word of mouth marketing

  Free Seminar

Recording Date: 28-Nov-2018

Recording Type: Video + Slides

Greg Tilse LLB BComm MBA | Managing Director | Client Culture

Greg has extensive experience as a lawyer and management consultant, including experience at the global consultancy Bain and Company – the developer of the net promoter system; the global standard in loyalty and satisfaction measurement.

Overview: Your lawyers are doing their best for your firm’s clients
but client referrals don’t always follow. Has the service met the client’s expectations? Or have they just not had the opportunity to refer?

Leading global firms don’t leave it to chance. By using the net promoter system and asking a simple one question survey you learn where your firm can improve to boost client referrals and grow word of mouth marketing.

In this one hour session you will learn:

  • What the net promoter system is
  • How to simply apply it in your firm
  • Tips to leverage the results to increase your word of mouth marketing

CPD: 1 CPD Unit/ 1 NZ Hour Practice Management & Business Skills


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