By Vanessa Porter, Senior Associate, Hall & Wilcox
Early in 2016 the Hall & Wilcox NSW statutory insurance team recognised that, due to changes in privacy rules, the way insurance providers had traditionally approached the identification of recovery potential on workers’ compensation claims needed to change.Essentially, opportunities for us and other law firms to undertake screening projects in-house for insurance providers were no longer a viable option, as any third party presence on the office floor of an insurer would be a breach of the privacy rules.
So, Hall & Wilcox partnered with Neota Logic to develop a web based application for the insurance sector to overcome these privacy issues and other 'disruptions' insurers were facing. The app delivers a simple solution to challenge that was complex and overwhelming for many insurance providers. This innovative project was recognised as a finalist in the 2016 ALPMA/LexisNexis Thought Leadership Awards, presented at the 2016 ALPMA Summit Gala Dinner in Melbourne recently.
The app is user friendly and has the ability to facilitate the identification of recovery potential on workers’ compensation claims. The application requires the user to answer a short series of questions, taking less than a couple of minutes to complete, and is provided with a report containing the relevant information to the recovery aspect of the claim. The application enables insurance professionals to identify claims early in the life of a claim, with little to no cost to them in terms of time or monetary expenditure.
In circumstances where a recovery has been identified, the user can then manage the recovery aspect of the claim internally through their own processes or outsource to Hall & Wilcox or an alternate provider to pursue.
In the past, the identification process may have taken up to half an hour or more per claim, through the use of the application, is done in less than two minutes, and often less than one.
The application can be used by workers’ compensation insurers, insurance brokers/intermediaries and employers. As the technology is simple to use, it can be easily operated by an employee at any level, even someone who has no expertise in identifying the recovery potential on a claim. It can also double as a training tool as its built-in hints and tips assist the user to familiarise themselves with the many and varied scenarios that are involved in a recovery claim.
The recovery application is one of a number of initiatives Hall & Wilcox are implementing as part of its 'Smarter law' strategy, where we are looking at new and better ways of working with our clients, embracing technology, forming new ways of approaching legal issues and improving processes that deliver real value for our clients.